ConnectBooster Support Specialist

Fargo, ND

Full Time

ConnectBooster

The primary function of this role is to provide support, training, and product knowledge to our merchants through a combination of responding to tickets in our CRM system, answering calls, and installs of the product.

What you’ll be doing:

  • Provide customer support and assist in addressing the needs of our Connect Booster clients via the telephone, email, and ticketing system
  • Assist in account maintenance items related ConnectBooster
  • Train customers on and support the BNG Gateway
  • Install, configure, and train customers on the ConnectBooster software
  • Perform root cause analysis when troubleshooting complex technical issues and report findings and potential solutions to the team and customer
  • Collaborate with the Internal Sales Team and Dev Team when appropriate on ConnectBooster related items
  • Update technical documentation and FAQs
  • Perform additional tasks and/or duties as assigned

Your skills and qualifications:

  • High School Diploma or GED required
  •  3+ years of customer support experience required
  • Previous work experience in technology field desired
  • Happy, patient, and empathetic personality
  • Interest in technology, databases, and cloudbased software
  • Superior customer service skills
  • Ability to analyze, troubleshoot, and resolve client related problems 
  • Excellent written, verbal, and interpersonal communication skills
  • Active listening ability 
  • Ability to organize and prioritize tasks and projects
  • Strong ability to complete tasks according to established timelines and quality standards
  • Previous exposure or experience with a CRM preferred
  • Proficient in Microsoft Office and Google Suite