Fargo, North Dakota | JAN. 4, 2021 – BNG Team announced today the promotion of Cara Christenson to the role of Chief Experience Officer, tasked with delivering customer service and brand excellence. BNG Team delivers business and technology solutions, including merchant payments, credit card processing, point-of-sale systems, premium website development, marketing, promotional products, automated billing software, managed IT, and insurance.
As the company’s first Chief Experience Officer, Christenson will oversee the overall experience of the organization’s products and services on behalf of the company’s diverse customer base. Responsible for ensuring the ‘Excellence Factor’ is delivered in all customer interactions with the BNG Team brand and companies is her top priority.
Christenson served previously as BNG Team’s Director of Operations, leading the company’s customer-facing teams and managing daily operational functions, including solution implementation, merchant onboarding, customer service, and customer success. Christenson also led corporate initiatives that helped improve efficiencies across the full customer lifecycle.
“In her three years at BNG Team, Cara Christenson has brought a passion for improving user experiences for our business merchants, tackling tough issues and solving complex problems, while working across multiple functional areas of our business,” said Brady Nash, CEO, BNG Team. “With Cara as the company’s first Chief Experience Officer, our clients have a champion of customer service excellence at the helm.”
Christenson grew up in Fargo, ND and graduated from North Dakota State University with a bachelor’s degree in criminal justice. She attended the University of Minnesota, earning a certification in addiction studies and served previously as a licensed addiction counselor. When not at work, Cara enjoys being active with her husband, daughter, and pup, spending time with family and friends, reading, and tending to her house full of plants.
About BNG Team:
BNG Team delivers essential business services, including merchant payments, credit card processing, point-of-sale systems, premium website development, marketing services, promotional products, automated billing software, managed IT, and insurance. Founded in 2007, the company services 4,000+ customers nationally and continues to rank on the Inc. 5000 list of fastest-growing companies in the United States for the past six years.